Shipping policy
SHIPPING POLICY
Shipping is paid by the customer and calculated at checkout.
Print-on-demand production
Some DEPPS UNDERGROUND products are produced on demand after your order is placed.
Production time and shipping time are separate.
An estimated delivery date may include both production and carrier transit time.
Processing and production
Production times can vary depending on the product, order volume, supplier capacity and other factors outside our direct control.
Any production or delivery timeframe shown on the website is an estimate rather than a guarantee.
Shipping costs
Shipping charges are calculated at checkout based on factors such as:
-
delivery destination
-
product type
-
order size
-
available shipping service
The shipping amount shown at checkout is the amount payable by the customer unless otherwise stated.
Tracking
Where tracking is provided by the carrier or fulfilment provider, tracking details will be supplied once available.
Tracking may not become active immediately after the tracking number is created.
Delivery times
Delivery times can vary by destination and carrier.
Delays may occur because of:
-
production delays
-
carrier delays
-
peak periods
-
public holidays
-
customs processing
-
weather
-
remote delivery locations
-
events outside our reasonable control
Estimated delivery dates are not guaranteed.
Delivery address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your:
-
name
-
street address
-
suburb or city
-
state or region
-
postcode
-
country
before submitting your order.
If you notice an address error after checkout, contact us immediately at deppsunderground@outlook.com.
We cannot guarantee that an address can be changed once an order has entered processing or production.
International orders
International customers may be responsible for customs duties, import taxes, fees or other charges imposed by the destination country.
These charges are not included unless checkout specifically states otherwise.
DEPPS UNDERGROUND does not control customs processing times or charges imposed by another country.
Delayed or missing parcels
If your parcel appears significantly delayed, contact us at:
Please include your order number and any available tracking information.
We will assist using the information available from the carrier or fulfilment provider.
Damaged deliveries
If your order arrives damaged, contact us as soon as possible and provide clear photographs of:
-
the item
-
the packaging
-
the shipping label where relevant
Your rights under the Australian Consumer Law are not affected.
Contact
Shipping enquiries: